Refunds and Exchanges

On the off-chance that a problem arises with your product (we are all human!), refunds and exchanges are available as necessary on a case-by-case basis.

New and unused products can be returned for a full refund. The customer is responsible for the cost of return shipping. Please e-mail your refund request to for detailed instructions on how to proceed.

Tuner software and additional license purchases are refundable with the return of the Bluetooth device to which they are linked. Used ECU licenses are non-refundable.

Defective products will be exchanged free of charge. In some cases, the device may need to be inspected before a refund is given. The customer may be responsible for the cost of return shipping.